Power issues

There was a teeny 15 second blackout. Afterwards, the power was just all wrong all over the house. While using the microwave, after a few seconds the power would dip drastically and the lights would dim. I thought "omg the microwave is dead already?!" its not even a year! I thought it was shorting or something and causing such a massive draw and everything in the house dipped. We later use the coffee maker and it cause a similar problem with the lights. After some testing I found that some outlets were sitting at 106 volts while others were at 136 volts. WHAT! When I turned the microwave on. the voltage dips down to 93volts!!! I started shutting off breakers and I tested about 4 individual circuits before determining that it was the whole house and therefore something wrong from the power company.

To keep it short here is a few noteworthy things. Here is being serviced by SoCal Edison. Don't bother with "partial outage". Just say it is a full outage. Otherwise you just keep getting a bot and they just assume that it is a tripped breaker. They also will just keep testing the meter thinking "well meter gets power therefore no problem!" (oh but the neutral doesn't actually go to the meter sooo...?) Don't bother with voltage issue as they... i don't know since the only way to report that is via the website which usually doesn't work. They definitely outsource according to The Wise One as he heard accents every time he called and he kept getting hung up on whenever he asked for a supervisor. (6+ times)

The verdict is a "Open Neutral" as in the reference 0 voltage from each 110v leg was gone. That means it was floating 0 reference and effectively just ground. Ground and Neutral/Return is tied together at the breaker panel. That means the "return power" was just going through the earth. Now this area is actually dry and a little rocky so earth isn't really that terrific of a conductor anyways.

The nearest distrubution box was missing LOL! They had to dig it up. And in the end, something about the neutral "being disconnected" OK. I would never know since I wasn't home at the time. Here are the pictures of my neighbor's yard.